Nana Privacy Policy

At Nana, we take the protection of your personal data seriously. This Privacy Policy explains how we at Nana Casino collect, use, store and protect the information you share with us when you visit nana-casino.com, register an account, or use our gaming services. By creating an account with Nana, you agree to the practices described below.

Who We Are

Our casino is operated by Alternate Technology Limitada, a company registered in Puntarenas, Costa Rica, under registration number 3-102-902854. We hold a license issued by the Anjouan Gaming Authority, Union of Comoros, licence number ALSI-182407011-FI1, covering nana-casino.com and chill4reel.com. Payment processing is handled on our behalf by Zephyrhaven Limited, registered in Limassol, Cyprus. When we refer to "we", "us" or "our" in this policy, we mean Nana and its operating entities.

Information We Collect

When you use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

We collect registration details such as your name, date of birth, email address, phone number and country of residence.
We gather identity verification documents during our Know Your Customer (KYC) process, including proof of ID and proof of address.
We record your financial information, including deposit and withdrawal methods such as Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, Bitcoin and Tether.
We track your gaming activity, including games played, wagers placed, and bonus usage, to manage your account and improve our services.
We automatically collect technical data such as your IP address, device type, browser and login timestamps.
We log your communications with our support team via live chat and email.

How We Use Your Data

Our Nana platform uses your personal data for several legitimate purposes connected to running a secure and compliant gambling service. We at Nana use your information to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure compliance with our licensing obligations under Anjouan law. We also use your data to communicate important account updates, respond to support requests, and, where you have opted in, to send you promotional offers such as our Welcome Bonus, Monday Happy Spins, or Weekly Cashback.

Marketing Communications

We at Nana Casino will only send marketing emails or notifications if you have given consent during registration or account settings. You can withdraw this consent at any time by contacting our support team or adjusting your account preferences. Please note that bonus offers are unavailable to residents of certain restricted jurisdictions, and we will not send promotional material where local regulations prohibit it.

Legal Basis for Processing

Our Nana Casino processes personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations under our Anjouan licence, our legitimate interests in preventing fraud and maintaining platform security, and your consent where applicable, such as for marketing communications.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating our services, including:

Payment processors and our payment agent, Zephyrhaven Limited, to handle deposits and withdrawals.
Identity verification providers used during our KYC checks.
Game providers such as Evolution, Ezugi, Pragmatic Play, NetEnt and other studios integrated into our platform, who may receive limited gameplay data necessary for service delivery.
Regulatory authorities, where required by law or upon lawful request.
Our affiliate programme, Partnerix, for the purpose of tracking referred players, without disclosing sensitive personal details.

Cookies and Tracking Technologies

We at Nana use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations under our Anjouan licence. Financial records, KYC documents and transaction histories are typically retained for a minimum period required by anti-money laundering regulations, even after account closure.

Data Security

Our Nana platform employs industry-standard security measures, including encryption, secure servers and restricted access controls, to protect your personal and financial information from unauthorized access, loss or misuse. While we strive to maintain the highest security standards, no system can guarantee absolute protection, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data, subject to our legal retention obligations.
The right to object to or restrict certain processing activities.
The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and other jurisdictions listed in our Terms and Conditions. If you access our site from a restricted location, we reserve the right to suspend your account and process your data solely for compliance and closure purposes.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or via email where appropriate. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by emailing [email protected]. We are committed to addressing your privacy concerns promptly and transparently.