Our Nana Casino Safer Play

Our Commitment to Responsible Gambling

We at Nana Casino operate under a licence issued by the Anjouan Gaming Authority in the Union of Comoros, and as part of our obligations, we maintain strict player protection standards across our platform. Our Nana Casino team continuously reviews these standards to make sure they reflect best practice in the industry. We want every person who visits Nana to feel confident that their wellbeing matters to us as much as their entertainment.

Our Nana Casino platform is intended exclusively for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account and play with us. We at Nana Casino carry out verification checks as part of our KYC process precisely to confirm this, and we reserve the right to suspend any account where age or identity cannot be confirmed. Getting started is easy with the quick Nana login process once you've confirmed your eligibility.

Tools We Provide to Help You Stay in Control

We've designed our Nana Casino account settings to give you genuine control over how you play. These tools are available to every registered player, and we encourage you to use them proactively rather than waiting until gambling starts to feel like a problem. Our Nana Casino support team can help you set any of these up if you're not sure where to find them in your account.

• Deposit limits – Set daily, weekly or monthly caps on how much you can deposit into your account.
• Loss limits – Define the maximum amount you're willing to lose over a chosen period.
• Wager limits – Restrict the total amount you can stake across our games.
• Session time reminders – Receive alerts after a set period of continuous play, helping you stay aware of how long you've been on our platform.
• Self-exclusion – Temporarily or permanently close your account if you feel you need a break from gaming with us.
• Cooling-off periods – Step away from your account for a short, defined period without fully closing it.

At Nana Casino, we process these requests promptly once submitted through our support channels. Once a limit is set, we at Nana Casino will not allow it to be increased immediately; any request to raise a limit is subject to a cooling-off period, giving you time to reconsider the decision calmly.

Self-Exclusion at Nana Casino

If you decide that a complete break is the right choice, our Nana Casino self-exclusion option lets you close your account for a fixed term or indefinitely. During this period, we at Nana Casino will not send you marketing emails, bonus offers or promotional notifications, and you will not be able to log in or open a new account with us. We take self-exclusion requests seriously and treat them as a firm commitment on both sides.

Recognising the Signs of Problem Gambling

We at Nana Casino want you to be able to recognise early warning signs in yourself or someone close to you. Gambling can shift from entertainment to a problem gradually, and we believe awareness is the first step toward staying safe. Some signs that gambling may no longer be under control include:

• Spending more money or time gambling than you originally planned
• Chasing losses by depositing more in an attempt to win back what was lost
• Borrowing money or using funds meant for bills to gamble
• Feeling anxious, irritable or guilty after gaming sessions
• Neglecting work, relationships or responsibilities because of gambling
• Hiding the extent of your gambling from family or friends

If any of this sounds familiar, our Nana Casino team encourages you to use the tools described above or to reach out to one of the independent support organisations listed further down this page. You are never alone in this, and seeking help is a sign of strength, not weakness.

Keeping Minors Away from Our Platform

Our Nana Casino platform employs verification procedures to prevent underage access. We strongly recommend that parents and guardians also install parental control software on shared devices and routers. We at Nana Casino support the use of independent filtering tools such as:

• NetNanny
• CyberPatrol
• Gamblock

These tools can block access to gambling websites entirely, giving families extra peace of mind on top of the checks we at Nana Casino already perform during registration and withdrawal processing.

Independent Support Organisations

Beyond the tools available directly on our Nana Casino platform, there are independent, non-profit organisations dedicated to helping people manage gambling-related concerns. We at Nana Casino always recommend reaching out to these services if you feel you need external, confidential support:

We at Nana Casino do not operate these organisations, but we fully endorse their work and encourage every player to make use of them whenever needed. Reaching out is completely confidential and free of charge.

Reality Checks and Account Activity

We at Nana Casino believe that transparency about your own activity is an important part of responsible play. Within your account dashboard, you can review your deposit history, wagering activity and time spent on our games. We encourage you to check this information regularly, particularly if you've set personal limits, so you can see clearly how your gaming habits are developing over time.

Why We Ask for Responsible Play

Our Nana Casino business depends on trust. We want players to return to us because they had a good experience, not because they felt pressured or trapped. That's why responsible gaming isn't a side note for us at Nana Casino — it's embedded into how we design our Nana bonus terms, our wagering requirements, and our customer support training.