Nana Casino Terms and Conditions

Welcome to Nana Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you agree to be bound by these terms in full. At Nana Casino, we operate under a licence issued in Anjouan, Union of Comoros, and we are committed to providing a fair, secure and transparent gaming environment for all our players.

Eligibility and Account Registration

To use our services, you must be of legal gambling age in your jurisdiction and capable of entering into a binding contract. Our Nana Casino platform targets players in Canada and Germany, and we restrict access for residents of several countries, including Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, Comoros and all FATF blacklisted countries. Bonus offers are unavailable to residents of Poland, Sweden and Finland, and no-deposit offers including free spins are excluded for an extensive further list of territories.

You must provide accurate and up-to-date registration information
You may hold only one account with us at Nana Casino
We reserve the right to verify your identity through our KYC procedures before processing withdrawals
We may suspend or close accounts found in breach of these terms

Deposits and Withdrawals

Our Nana Casino cashier operates in EUR, while bonus documentation is denominated in USD. We accept Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, Bitcoin and Tether. The minimum deposit is EUR 10, rising to EUR 30 to qualify for any deposit bonus. The minimum withdrawal amount is EUR 10.

Card payouts require a prior deposit, and Mastercard withdrawals are processed through a 3-D Secure MID; we do not accept corporate cards. Visa OCT withdrawals are not supported in a defined list of countries, including Panama, Russia and Seychelles. Per-transaction withdrawal limits are EUR 60,000 on Visa and EUR 5,000 on Mastercard; higher limits are available as a loyalty benefit at upper levels.

Withdrawals are processed only after KYC approval, in queue order: within 72 hours for amounts up to EUR 1,000, and up to 7 days for amounts above that threshold. Once processed, crediting time depends on your payment provider or bank. We process withdrawals without commission; deposit commissions depend on the payment system used.

Wagering and Administration Charges

All deposited funds must be wagered at least 1x before withdrawal, a requirement we may raise to 3x for certain payment methods and higher-risk cases. If you deposit and withdraw without commensurate play, we apply an administration charge of 10% (minimum EUR 10). Refunds are available only within 7 days of deposit and only where no gameplay has occurred after that deposit.

Bonuses and Promotions

At Nana Casino, we offer a Welcome Bonus of 300% up to EUR 4,000 plus 300 free spins across your first four deposits. You must select your bonus on the Cashier page before depositing. Wagering requirements are 40x the bonus amount, and bonuses expire after 14 days. The maximum conversion is 10x the bonus amount, and the maximum win from welcome free spins is capped at 100. The maximum bet permitted while a bonus is active is 7.5.

Our Nana Casino promotions calendar includes Monday Happy Spins, Wednesday Free Spins, Friday Reload Bonus, Saturday Royal Bonus, and Weekly Cashback up to 25% with 5x wagering and a maximum win of 20x the cashback. We also run Fortune Wheels, a Birthday Bonus, confirmation-based free spins, and daily, weekly and new-player quests with defined maximum cashouts. Progressive jackpot games are excluded from bonus wagering contribution, and roulette contributes 0% toward wagering requirements. Video poker contributes 5% toward wagering together with table games.

Loyalty and VIP Program

Our Nana Casino Loyalty Program consists of 20 levels, which you join automatically upon registration. You earn 1 Loyalty Point for every EUR 1 wagered, whether in real or bonus funds. Weekly cashback increases from 3% at level 2 to 12% at level 20. Level-up prizes range from free spins to cash rewards of up to EUR 10,000 at the top level. We at Nana Casino also offer a personal VIP manager, higher withdrawal limits, VIP tournaments and, at upper tiers, physical prizes such as cars and travel packages.

Game Rules and Fair Play

We provide access to over 2,000 games, including more than 1,300 slots and 180 live tables, from providers such as Evolution, Ezugi, Pragmatic Play, NetEnt and Microgaming, among others. Outcomes of all games are determined by certified random number generators, and we do not interfere with game results. Jackpot games are present on our platform but are excluded from bonus wagering contributions, and there is no separate jackpot category in our menu.

Account Suspension and Termination

We reserve the right to suspend, limit or close your account if we suspect fraud, abuse of bonus terms, multiple accounts, or any breach of these Terms and Conditions. Where we determine that you have engaged in prohibited activity, we may void associated winnings and bonus funds. You may close your own account at any time by contacting our support team.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, self-exclusion and account closure options. If you feel your gambling is becoming problematic, we encourage you to contact our support team or seek assistance from a relevant support organisation in your jurisdiction.

Customer Support

Our support team is available 24/7 via live chat, as well as by email at [email protected]. Support is offered in English and German. We do not currently provide telephone support, but our FAQ and Contact Us pages contain further guidance on common issues.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, legal requirements or business practices. We will post updated terms on our website, and continued use of our services after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates we make at Nana Casino.

Governing Law

These Terms and Conditions are governed by the laws of Anjouan, Union of Comoros. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of Anjouan, in accordance with the terms of our operating licence.